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FAQs

General

Who does Copia benefit?
Copia benefits system integrators, machine builders, and end users who are looking for a cleaner and more efficient way to handle version control, share code, and collaborate with PLC.
What are the advantages of version control?
Version control has many advantages - some being more pertinent than others depending on your role. The major benefits of version control include traceability, disaster recovery, easy access to change history, greater collaboration with branching and merging, reduction of duplication and errors, streamlined management and communication of code changes, and the ability to revert when things don’t go as planned.
Does Copia offer training?
Yes. Contact your dedicated CSM to schedule.

Product

How do I view all of my pending code reviews in one place?
To view all pending codes reviews assigned to you, click on "Pull Requests" in the header menu. This will take you to the pull requests page. From here, click on "Review requested" in the left sidebar to view all of your pending code reviews in one place.

Technical

What are the system requirements?
The pre-requisite system requirements are outlined in the Overview section for your convenience.
Do I always need a persistent internet connection?
No. One of the advantages of Copia is the ability to work locally on your PC even without an internet connection. Commits can be pushed to the remote server when an internet connection becomes available.
Can Copia mirror data back to GitHub or GitLab?
Yes. This feature is available for our enterprise cloud offerings.
Which IEC61131 languages does Copia support?
Copia continues to add IEC language support for graphical and text-based display and differences for all supported vendor integrations. For more details, reference the specific vendor integration section which is applicable to your question.
Does Copia offer the option to be hosted on a virtual private cloud?
Yes. Reach out to our team for on-prem pricing.
Can Copia require approval for pull requests?
Yes. Administrators can enable this feature.

Administrative

Can administrators control which users can push to specific branches?
Yes. Administrators can delegate "write" versus "read only" seats, assign users to specific teams or repos, and enable push approval.
Is there a limit on read only seats, number of repos or storage capacity?
No. Read only seats and repos are currently unlimited on all plans.
What is the difference between the user privileges and how does it impact pricing? Administrator, Read/Write, and Read users?
Copia only charges for users with Administrator privileges or Read/Write privileges. Both are able to create, edit, view, and delete files. Administers have the added ability to delete repositories, edit repository settings and add users to the organization.
Read users can view files, but cannot create, edit or delete them. Unlimited read users are included in both the Team and Enterprise plans.
For a breakdown of permissions by account type see here.

Security

To read our privacy policy in full, visit our privacy policy
How does Copia work with encrypted files?
Copia cannot render encrypted files. You will receive a notification that the file you are trying to render is encrypted. Our suggestion is to encrypt files once the project is complete.
Where are my files stored?
In general, we cannot look at any files without explicit permission and do not claim ownership to any customer IP. We can also sign an MSA that covers additional protections for your team.
How does Copia back up data for cloud offerings?
Copia uses Amazon’s EBS snapshots for data backup. For organizations needing additional backup, we can mirror back to GitLab or GitHub for another layer of storage.

Additional User Support

For technical questions or account related issues contact us at [email protected].