# DeviceLink ### General **Q. Can the Agent run in a Virtual Machine (VM) environment?** Yes. **Q. Will a user need to stay logged in for the Agent to function?** Yes. **Q. Do I need to start the Agent again each time I log in?** When the Agent is installed, it will register itself as a startup program, and should launch and begin operating when the user logs in. No additional action is required. **Q. Is the Agent app a Windows Service?** No, the Agent needs desktop access in many cases. **Q. How will the Agent be updated?** The Agent requires outbound access to our update server (dl.copia.io) so it can automatically install updates and restart itself as they become available. Additional outbound requirements can be found in the [System Requirements](/docs/overview/system-requirements.md#copia-client-side-apps-native-apps). **Q. A backup was triggered, but I am not seeing any difference in View Details?** In some cases, the View Options that you are using when you press *View Details* in a DeviceLink backup may be "hiding" that actual difference that triggered the update. When viewing details in a DeviceLink backup, we recommend starting with View Options configured to not hide or ignore any details, and then add as desired. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.copia.io/docs/support/faqs/devicelink.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.