DeviceLink

General

Q. Can the Agent run in a Virtual Machine (VM) environment?

Yes.

Q. Will a user need to stay logged in for the Agent to function?

Yes.

Q. Do I need to start the Agent again each time I log in?

When the Agent is installed, it will register itself as a startup program, and should launch and begin operating when the user logs in. No additional action is required.

Q. Is the Agent app a Windows Service?

No, the Agent needs desktop access in many cases.

Q. How will the Agent be updated?

The Agent requires outbound access to our update server (dl.copia.io) so it can automatically install updates and restart itself as they become available. Additional outbound requirements can be found in the System Requirements.

Q. A backup was triggered, but I am not seeing any difference in View Details?

In some cases, the View Options that you are using when you press View Details in a DeviceLink backup may be "hiding" that actual difference that triggered the update. When viewing details in a DeviceLink backup, we recommend starting with View Options configured to not hide or ignore any details, and then add as desired.